Policy Privacy
1. Purpose and Scope of Data Collection
Data collection on https://cincinati.com.vn/ is initiated when you wish to use the website’s services. We collect, store, and process your information for transaction processing, future notifications, or to provide services. The types of personal information we collect are not limited to: title, name, gender, date of birth, email, address, phone number, fax, payment details, card or bank account details.
We use the information you provide to process orders, offer requested services and information via the website, and fulfill your requests. Additionally, we may use this information to manage your account, verify and conduct online transactions, audit data downloads from the web, improve website layout and content, tailor it to users, and identify visitors. We may also send you information including accommodation and service updates unless you opt out. You can decline receiving marketing communications from us at any time.
Online payments will be processed by our international network agents. You are required to provide accurate, non-misleading information and notify us of any changes.
Your order details will be retained by us, but for security reasons, we will not disclose them directly. However, users can access their information by logging into their account on the Cincinati website, where they can view order details, previously rented accommodations, booked accommodations, email correspondence, bank details, and the latest news. You understand and commit to keeping your personal data confidential and not sharing it with third parties. We are not responsible for misuse of passwords if not caused by us.
2. Scope of Information Use
Customer information is used solely for website management and business activities and is shared with company affiliates when necessary. We may use the collected information to notify customers of other products or services available on Cincinati.com.vn or through our affiliates. Additionally, we may contact customers to gather feedback and opinions on current or potential future products and services. Personal customer information may be shared with other companies, but only when necessary to fulfill customer requests or for related purposes.
We also use customer data to provide appropriate services, ensure secure payments, support customer care systems, and gather feedback.
3. Data Retention Period
The company maintains a server system that can store customer information for a minimum of 2 years and a maximum of 10 years. The company may increase storage capacity if needed during operations.
4. Tools for Users to Access and Modify Personal Data
Users can access and edit their personal data directly through the Cincinati.com.vn website by logging into their registered accounts and updating their information. This can be done on a computer, mobile phone, or other devices with website access.
5. Commitment to Protecting Customer Personal Information
We only collect personal information within a reasonable scope and for legitimate business purposes. We maintain appropriate measures to ensure the security, integrity, accuracy, and confidentiality of the information provided by users. Additionally, we take steps to ensure that third parties also maintain the security of any information shared with them.
User’s personal data is collected, stored, and protected rigorously, accurately, and confidentially. We have software specifically designed for collecting and storing private information, operated solely by our server system and backup server system. The confidentiality of personal data and private information is absolute and will not be disclosed to any third party unless requested by authorized state agencies.
6. Mechanism for Receiving and Resolving Complaints Related to Customer Personal Information
Members have the right to file complaints about the disclosure of personal information to third parties by contacting the Cincinati Management Board at the company’s address or via email:
The company is responsible for taking technical and professional measures to verify the reflected content.
The processing time for complaints related to personal information is 15 days.